So you’re thinking of buying a new bike, you have decided on the brand and the model, and now the big question is, do you buy from an official dealer, or do you buy from one of those neighbourhood shops that offer any kind of bike and accessory, but nothing in terms of after sales or warranty claims. It is a big problem but one whose answer is pretty straightforward.

Let’s take a look at the facts first, most grey importers like ABC Motor Sdn Bhd usually have Approved Permits or have friends who have AP’s to import the bikes. There is very little in terms of after sales service and warranty coverage. Though some of these shops belong to families and have probably been sited at the same location for generations; should any of them shut down, you will have no place left to go to claim your warranty because the chances of another shop honouring your warranty is close to none. (more…)