Moto Guzzi Malaysia wants to provide the best aftersales service.
Their well-equipped workshop is fully operational.
Well-known aftersales guru, Idon Pang will soon join the workshop as Head of Aftersales.
Moto Guzzi Malaysia is serious about providing the best aftersales service to their customers through their official aftersales centre, called GB Workship (GB stands for Goh Brothers). They have invested heavily into having a well-equipped workshop and they will soon have a complete ensemble of experienced hands to carry out maintenance and repairs.
Fans of Moto Guzzi and Piaggio Group brands should already be familiar with the name Idon Pang. Idon is passionate about motorcycles and aftersales in particular. But the more important point is that he brings much technical experience in the maintenance and repairs of Moto Guzzi motorcycles, something that many Guzzistas in Malaysia could look forward to.
We caught up with him at GB Workshop, Moto Guzzi Malaysia’s official workshop for a short chat.
Bikes Republic (BR): When did you start your career in motorcycles?
Idon Pang (IP): My career started 10 years ago with another brand. During the hiatus of Aprilia distributorship and being an Aprilia owner myself, I noticed a shortage of spare parts. I made arrangements to have the parts imported into the country. I also bought up some of the parts to continue with servicing most of the Aprilias during that time. So, I was a spare part peddler then (laughs).
When Naza took over the Aprilia brand, they were looking for a person who could handle Aprilia aftersales. They saw some other values that I could bring to the table which was motorcycle sales, as well. I did that for a while, I set up Naza Primera, which is what Aprilia and Vespa Malaysia is today.
I took a short break after that, as I got into an accident and needed time to recuperate. I didn’t attach myself to any company during that time.
Instead I worked with a finance company in providing hire purchase facilities; I was with Aeon (Credit). I helped them to set up the Easy Payment Program.
After that, I was offered to set up a Vespa dealership in Kota Damansara which was Motor Aladdin. Did a bit of KTM also. But aftersales was my key – not only for Vespa and KTM – but for all types of motorcycles. That’s when I started having mixed brands coming to Motor Aladdin.
I eventually parted ways with my partners there and took up a few projects here and there, including Shell being one of them. I was doing Masterclass for Shell and Bikes Republic.
BR: What kind of knowledge or experience will you bring to Moto Guzzi?
IP: When I spoke to Juan Chow Wee, we knew that this was going to be a challenging brand. It was just like when Naza acquired Aprilia (distributorship). The global numbers are not as high as other brands. We know we have our work cut out for us.
The advantage I have with Goh Brothers is starting the aftersales from scratch. Aftersales is my niche. Laying out the blueprint for the aftersales for this brand will eventually reflect in sales figures.