Social media platforms are great for sharing opinions, knowledge, and venting feelings. However, posting about problems that could be resolved amicably unfortunately turns into amplified issues, where rumors and slander are perceived as “real facts.” We are not saying that a motorcycle owner should remain silent when facing an issue, especially when the vehicle is still new. As consumers ourselves, we agree that it is our duty to lodge a complaint if we are dissatisfied with what we purchased with our money. The difference lies in whether a complaint leads to unfounded accusations and invites inappropriate comments, including playing up racial issues. This is exactly what happened in the case of an issue faced by an owner of a Benda LFC 700 PRO distributed by MForce Bike Holdings Sdn. Bhd.
According to the company in a media release, they have successfully resolved the issue faced by the motorcycle owner. They also acknowledged that the case was brought to the Malaysian Consumer Claims Tribunal and was heard according to procedures, with a decision reached.
MForce also raised the issue of unfounded posts on social media, as we mentioned earlier.
From the MForce Bike Holdings Press Release:
The motorcycle in question was fully repaired as it was still under warranty.
The motorcycle owner filed a report with the Malaysian Consumer Claims Tribunal (TTPM), and the case was heard according to procedures, with a decision reached.
With this, our side emphasizes that the issue has been resolved through proper channels.
However, we regret that this matter was shared on social media in an inappropriate manner, which could harm the reputation of the company and the brands we represent. Therefore, our side will take appropriate action to protect the company’s reputation and ensure that consumers receive accurate information and good after-sales service as promised.
MForce is always committed to providing the best service and ensuring customer satisfaction remains our priority. We also emphasize that all products under MForce’s distribution are covered by valid warranties, and any technical issues will be handled professionally.
Thank you,
The Management of MForce Bike Holdings Sdn. Bhd.
