- A shop talk session is where the manager of the business hosts customers and potential customers to introduce them to the services and programs the shop offers.
- Last year, MV Agusta owners were left in a lurch when the company distributing the brand in Malaysia ceased operations.
- In December of 2018, GB Workshop entered into a partnership with MV Agusta Motor S.p.A to provide after sales service to MV Agusta owners.
- Recent shop talk session is the first such program for MV owners, with over 30 bikers showing up.
Last December, we reported that there is a new official after sales service centre for MV Agusta motorcycles in Malaysia.
Goh Brothers Motorcycles Sdn Bhd (GBMC) made an official announcement that it had entered a partnership with MV Agusta (MV) Motor S.p.A to provide after sales support to all MV Agusta motorcycles in Malaysia. Click here to read about the major announcement.
Following the announcement, GBMC today organised a “Shop Talk” session for MV Agusta owners. The session took place at GB Workshop which is located at The Gasket Alley.
The session, which was attended by about 30 MV Agusta owners, aimed to introduce the owners to the crew behind the service centre.
The session was headed by Idon Pang, Aftersales Manager of GB Workshop, who has been trained by MV Agusta in after sales service.
“This session was organised to introduce owners to the team behind the service centre as well as our standard operating procedures. We want to show MV Agusta owners that we are prepared and well equipped to service MV Agusta motorcycles,” said Pang about the session.
Topics discussed during the session included an introduction to the service centre and its machineries, warranty claims as well as parts ordering.
“We are thrilled and grateful for the unexpected show of support for this shop talk session. We are committed to maintaining MV Agusta motorcycles the way they are meant to be with all the right technical equipment as well as trained mechanics. We sent the head of our aftersales division to Italy to be trained by MV Agusta and we will continue to invest in training and technical equipment so MV Agusta owners can expect only the best service and we achieve this by first listening to our owners,” said Juan Chow Wee, General Manager of GBMC.
GB Workshop is now accepting all MV Agusta motorcycles for maintenance work as well as warranty claims.